PAYMENTS

How can I make payment for dubeyjidecorator.com purchase?

dubeyjidecorator.com offers multiple ways to make payments for your order. We accept all major Credit/Debit Cards and Net Banking transactions. All your Debit/Credit information remains confidential. We also offer Cash on Delivery service to our valued guests.

Are there any hidden charges when I make a purchase on dubeyjidecorator.com?

There are no hidden charges when you make a purchase on dubeyjidecorator.com. The charges you see on the checkout page, before you make payment, are the final prices for your order.

Is it safe to use my Credit Card Details?

Absolutely, your personal information and security is important to us. We use CCAvenue, a secure online payment gateway and all orders are processed through this system. We strive to ensure that every credit card transaction occurs within a secure environment.

My credit card details are not being accepted. What’s wrong?

Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Service at 07080509969 for assistance (Monday – Saturday 10 AM to 7 PM).

My computer froze while processing payment. How will I know that my payment went through successfully?

All successful transactions are notified through a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our Customer Service at 07080509969 for assistance (Monday Saturday 10 AM to 7 PM). Equally all unsuccessful transactions also receive an email. 

Please contact our Customer Service at 07080509969 Monday Saturday 10 AM to 7 PM), if you have received a wrong or a damaged product to initiate the return process. You can also submit your Return Request by signing into ‘My Account and filling the ‘Submit a Support Request’ form. You will

receive a Request ID, which you can refer to our customer service executive, during any follow up calls.

You will be asked to mail a picture of the received product for initiating the return process. Please note that the return/exchange will be done as per the availability of the product.

How do I return an item?

A product is only eligible for return if you have received a wrong or a damaged product. To ensure that we are able to process your returns accurately and promptly, please read through the following steps, along with this please ensure the guidelines mentioned below them are followed

STEPS

  • Call our Customer Service to raise a Return Request. You may also choose to mail or submit a support request. (Read the last section of this answer for further details.)
  • Mail a picture of the received product clearly depicting the issue (in case of damage/defect) along with your order details.
  • Dubeyjidecorator.com will arrange a reverse pick-up, once the merchandise is back at our warehouse, checked and approved by our Quality Assurance team. The refund process gets initiated. For further details, you can read our Return Policy.

GUIDELINES:

Product must be returned with the original packaging intact, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.

Product should be unused and in the original condition, Product can be returned for a store credit or a refund, processed within 7 days of receiving the merchandise in our warehouse.

Dubeyjidecorator.com reserves the right to do a thorough quality check of the product before issuing a refund (Saturday 10 AM to 7 PM) or mail us at info@dubeyjidecorator.com, to initiate the return process. You can also submit your Return Request by signing into ‘ My Account and filling the Submit a Support Request form. You will receive a Request ID, which you can refer to our customer service executive, during any follow up calls. Please for any further details, kindly read our Return Policy

How will be refunded?

Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed within 24 hours.

All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.

What are Store Credits?

Store credits are easy ready money, A form of dubeyjidecorator.com currency, they are securely stored in your account. They never expire and can be used for any future purchases without any restrictions. They appear as a payment method during the checkout, with an option of using any particular amount that you wish to.

How long does it take to receive a refund?

All refunds will be processed after receiving the merchandise back at our warehouse, and after an approval of our Quality Assurance team.  Store Credits: The fastest way of refund, they are processed within 24 hours.

Credit Debit Cards: Refund is processed within 3 working days, this shows in your next billing.

Net-banking: The Refund amount is credited to your account within 5 days from the date of approval of the refund.

Will I have to pay for shipping the product back to you?

No there will be no shipping charges. To make your returns process hassle-free for you, we arrange a reverse pick-up for every product which is wrong-fully delivered or is found defective/damaged by you.

All you need to do is inform our Customer Service at 07080509969 (Monday Saturday 10 AM to 7 PM) or 

SHIPPING

What are the shipping charges on dubeyjidecorator.com products?

As a special privilege to our valued guests dubeyjidecorator.com provides free shipping on all orders of Rs.1000/- and above. for normal delivery Rs.40/- will be charged for every single order irrespective of order value in a single mode of transport.

How long will it take to receive the ordered products?

For most of our products the following shipping times apply: Normal Delivery: For all prepaid orders made through an online payment method, you will receive your order packet within 2-3 business days from the date of order confirmation, depending on the location of the delivery. These products will be shipped by surface courier.

How will the products be packaged?

All items are carefully packaged at our warehouse to avoid any form of damage. We ensure the fragile items are packed safely with high quality bubble sheets to secure the package. Our products are wrapped and sealed with a tamper and weather proof packaging to ensure that you receive your order in safe and secure condition.

What if the packaging of the product is damaged upon delivery?

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Service at 07080509969 Monday Saturday 10 AM to 7 PM). We will offer a replacement, depending on your preference and product availability.

Will I have to sign for my delivery?

Yes, you will be asked to sign a delivery form, in which you confirm that the package is delivered in the correct condition (without obvious tamper or damage on the outer package).

What if I am not home when my package arrives?

Our Shipping Partner will call you prior to the delivery, confirming your availability. However, for any reason if you are still not available at your home, Our Shipping partner will try 3 delivery attempts before sending the order packet back to us. All Non-Delivered Returns will be treated as cancelled products, and the amount will be refunded in form of Store Credits to your dubeyjidecorator.com account.

My items haven’t arrived yet. What can I do?

You can track your order by signing in to ‘My Account’. Once on the page, click on to ‘Order History, then by clicking on ‘Tracking Code’, you can get the complete transit detail of your order. For further assistance, please contact our Customer Service at 7080509969 (Monday Saturday 10 AM to 7 PM) or mail us at info@duneyjidecorator.com.

Do you ship outside India?

At the moment, we are shipping only in India. But we accept all International Credit Cards to ship anywhere in India. Also, we are working towards getting you a world-wide shipping in the near future.

ORDER & TRACKING

How do I check the status of my Order?

To check the status of your order, please ‘Sign in’ and click on ‘My Account. Once in My Account, locate and click ‘Order History’. This is the section which contains information about all the orders you have

placed with dubeyjidecorator.com, Select the order you wish to track, and finally click on Tracking Code’, this link will take you to our courier partner website wherein you can see the delivery status of your order.

How do I know when my order has been confirmed?

You will receive an email notifying you when your order has been confirmed. You can also go to ‘My Account’ section and click on ‘Order History’ to check the status of your order.

How do I track my package?

You can track your order by signing into ‘My Account. Click on ‘Order History’, select the order you wish to track, and finally click on Tracking Code’. You will also receive an email notification when your order is dispatched from our warehouse.

What do I do if an item is missing from my shipment?

If upon opening your order packet, you discover that an item is missing, please contact our Customer Service at 07080509969 (Monday – Saturday 10 AM to 7 PM).

What do I do if my tracking number shows an incorrect delivery location?

Please contact our Customer Service at 07080509969 for assistance (Monday Saturday 10 AM to 7 PM) or mail us at info@dubeyjidecorator.com

What do I do if my tracking number does not work?

Please contact our Customer Service at 07080509969 for assistance

(Monday Saturday 10 AM to 7 PM) or mail us at info@dubeyjidecorator.com

How and when can I cancel my order?

You can cancel an order only within 24 hrs of placing the order. For further details read our Cancellation Policy.

 If I get a defective/damaged product, will dubeyjidecorator.com replace it?

Any defective product will be eligible for a return. The moment you receive the order, please inform our Customer Service at 07080509969 Monday Saturday 10 AM to 7 PM).  For further details click on the Returns section on this page or go to our Return Policy.

ACCOUNT MANAGEMENT

What is “My Account”?

My Account’ is a section created on our website, once you sign up with us. It helps you view and manage your transactions and orders anytime on our website. It allows you to: Manage/edit all your personal data like

 address, phone number,

email id

Change your password

Track the status of your orders

Review past purchases

Access your wish list

Save your billing address for faster shopping

How can I create an account?

Effortlessly! The moment you sign up on our website your dubeyjidecorator.com account is automatically created.

Do I need an account to shop on dubeyjidecorator.com?

It’s not mandatory to have an account to shop on dubeyjidecorator.com, you can “Checkout as Guest”, however by signing up you can enjoy the following benefits:

Track your orders

Review past purchases

Request your return or exchange

Access the wish list

How do I change my email or password?

The moment you sign in, click on ‘My Account. Click on ‘Profile’, then click on the ‘Edit’ button. It helps you change your information and then save it

What should I do if I have forgotten my password?

Click on ‘Sign In’ on the top right corner of every page). It will open a pop-up box where you can fill the information, locate a link ‘Forgot your password’. By clicking on this link, you will be asked for your

Link registered email address on which you will be sent the new password link.

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