Simplicity, transparency and security are the hallmarks of your online. Shopping experience at  dubeyjidecorator.com. We go the distance to ensure That every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. Please peruse our Return Policy for your understanding.

A product is only eligible for return under the following conditions:

  • A wrong product has been dispatched 
  • If the product is received in a damaged condition. 
  • Product does not match the item selected during order confirmation
  • If you identify a quality or a manufacturing defect on the received product.

Note: Please do not accept any package if it is tampered or damaged upon delivery.

To ensure that we are able to process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.

Return Process:

  1. Please raise a Return Request within 24 hrs of delivery by calling our Customer Service at 07080509969 Monday to Saturday 10 AM to 7 PM, or mail : info@dubeyjidecorator.com

You can also submit your  Return Request by signing into ‘My Account’ and filling the ‘Submit a

Support Request form, to initiate the return process.

  1. You will be asked to mail a good quality picture of the received  product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to info@dubeyjidecorator.com or Call Us 07080509969 (you can mail the picture in the first step, for a faster process) Our Quality Assurance team will check the details in reference to its eligibility of return.
  2. We will then get back to you with your Return Request Status within same days of receiving your request mail with pictures. Once your return  request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 1-2 working days for organizing a pickup and 1 days for delivery at our warehouse.
  3. Once the merchandise is back at our warehouse, the refund  process will get initiated within 3 days of receiving it. Read further for important details.

Points to Remember:

  • Product must be returned with the original packaging, including the tags, accessories, shipping label (pasted on the packet), invoice etc.
  • Product should be unused and in the original condition.
  • Product can be returned for a store credit or a refund, processed within 3 days of receiving the merchandise in our warehouse.
  • dubeyjidecorator.com reserves the right to do a thorough quality check of the product before issuing a refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit  Each return or exchange request is handled on a case to case basis and we request you to get in touch with our team for prompt resolution.
  • Products bought online cannot be exchanged or returned in our Store.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.  For any assistance contact our Customer Service at 07080509969

(Monday – Saturday 10 AM to 7 PM) or mail us at info@dubeyjidecorator.com to initiate the return process. 

REFUND POLICY:

All refunds will be processed within 3 days of receiving the merchandise back at our warehouse. The refunds will be made in form of Store Credits or through the same mode of payment as in the

order placement Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed within 24-48 hours.

All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. All online refunds are processed within 7 working days. Any NEFT transactions takes about 5 days to get fully processed, however, for Credits Cards the refund amount will show in your next billing.

CANCELLATION POLICY:

Any cancellation requests will only be accepted if they are made within 24 hrs of placing the order and a full refund will be issued for it.

The customer needs to raise a cancellation request to the Customer Service at 07080509969 (Monday Saturday 10 AM to 7 PM) or mail us at info@dubeyjidecorator.com

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